We have shared dorm rooms with 4 to 8 beds. Our dorm rooms are separated into weekly stays and season-long dorm rooms.
We have 6 private rooms with a double and single bunk bed as well as a kitchenette, and 1 private room without a kitchenette.
CANCELLATION POLICY
Please read through our cancellation policies carefully and note there is no exceptions to our policies for any reason at any time. The credit card sent to secure the booking, is held on file for the duration of your stay and can be charged for failing to cancel within our policies, no shows or any damages incurred during your stay.
Short-term bookings: We offer a 7-day cancellation/change policy, should you need to cancel or change your reservation for any reason simply notify us 7 days prior to your arrival. After 7 days prior to arrival, you are responsible for full payment of the booking. Over holiday periods, we have a 14-day cancellation policy. Your booking must be paid in full upon arrival. Please be advised that all guests are expected to pay for the total duration of their booking even if they choose to leave early or in case of illness or injury. There will be no refunds for any unused portion of your stay.
Long-term bookings: If you have a booking that is 1 month or longer the first month is charged to the card when making the booking. This is non refundable. If you wish to cancel the remainder of the booking you must cancel/change one month prior to your arrival date. Your booking must be paid in full upon arrival unless your booking is over 2 months. If your booking is over 2 months, the second month is due at check in, and you can pay monthly after that. The first 2 months of all 2 month or longer bookings are non refundable once in house. When choosing to end a long-term booking early after the first 2 months you must give one months notice to cancel the 3rd, 4th, or 5th month. There will be no refunds for any unused portion of your stay if you choose to leave early or in case of illness or injury.
PLEASE READ! IMPORTANT! ALL BOOKINGS – If you do not show up for your reservation on your check in date without prior communication to the front desk your booking will be charged in full as a no show and cancelled. If you are still planning on arriving on a later date and have not communicated that to our front desk you would have to re-book and pay for another room if there is space available. No exceptions or refunds.
If you damage any hostel property while you are a guest in house, you will be charged for repair fees or replacement fees. This includes all major appliances due to misuse. Urban Retreat hostel reserves the right to charge extra cleaning fees at any time during your stay due to excess mess created by you as a guest.
If you are injured and must go home early all monies paid to date will be non-refundable. This includes all broken bones. If you would like us to print an invoice for you to claim on your insurance, please contact the front desk.
All bookings are 100% non-transferable and cannot be sold to another person. Specific room requests are not guaranteed, such as dorm size and private room type with or without kitchenette. We will do our best to accommodate requests if it is possible however due to the hostel generally being at full capacity, requests may not be possible.
