Short-term bookings: We offer a 7-day cancellation/change policy, should you need to cancel or change your reservation for any reason simply notify us 7 days prior to your arrival. After 7 days prior to arrival, you are responsible for full payment of the booking. Over holiday periods, we have a 14-day cancellation policy. Your booking must be paid in full upon arrival. Please be advised that all guests are expected to pay for the total duration of their booking even if they choose to leave early or in case of illness or injury. There will be no refunds for any unused portion of your stay.
Long-term bookings: If you have a booking that is 1 month or longer the first month is charged to the card when making the booking. This is non refundable. If you wish to cancel the remainder of the booking you must cancel/change one month prior to your arrival date. Your booking must be paid in full upon arrival unless your booking is over 2 months. If your booking is over 2 months, the second month is due at check in, and you can pay monthly after that. The first 2 months of all 2 month or longer bookings are non refundable once in house. When choosing to end a long-term booking early after the first 2 months you must give one months notice to cancel the 3rd, 4th, or 5th month. There will be no refunds for any unused portion of your stay if you choose to leave early or in case of illness or injury.
IMPORTANT! ALL BOOKINGS –If you do not show up for your reservation on your check in date without prior communication to the front desk your booking will be charged in full as a no show and cancelled. If you are still planning on arriving on a later date and have not communicated that to our front desk you would have to re-book and pay for another room if there is space available. No exceptions or refunds.
All bookings are 100% non-transferable.